Support — a few ground rules

Support

Support runs through the form below. A few ground rules first:

• No published support hours yet. We won't print hours we can't staff. Every request gets a real reference and a trackable status; a person answers once support staffing is in place.
• Saved means saved. Your receipt shows one of these states: “saved”, “notification pending”, “assigned”, or “resolved”. “Saved” means it's stored safely — not that a person has read it yet. Keep your reference; you can check the status any time on the status page.
• Security reports do not go in the general queue. If you believe you've found a vulnerability, say so in the subject line and keep details minimal — reports are routed to a restricted channel, and never include credentials or exploit material in the form.
• No platform credentials, ever. Never paste account passwords or API keys into this form. Credential handling belongs to the verified application, not to a marketing site.

Open a support request

Send your question and keep the reference shown after it is saved. A saved request is not a confirmed appointment. Submitting this form does not create an account, a subscription, or a charge — a person reads it and replies first.

Prefer email? Email help@novahorizon.net. If this form is unavailable, email us directly.

Never paste passwords, API keys or other system credentials into this form. Access to your systems is arranged through a restricted process only after a signed scope.